De-escalation, OVA
& Personal Safety
Training For All Industries in NZ

Enhance your organisation’s capabilities and empower your employees with Resolution Education’s tailored training programs. If you’re seeking effective strategies for managing heightened individuals and challenging situations, we have the expertise to meet your specific needs. Our training solutions can be customised to suit your industry and to ensure your team is equipped with the necessary skills to stay safe in their workplace.

Training For The Following Industries

Customised De-escalation, OVA & Personal Safety Training For Your Organisation or Department
in New Zealand

Our Holistic Approach

At Resolution Education, we specialise in crafting tailored training experiences that align seamlessly with your organisation. From booking training to delivery, we prioritise understanding your organisation’s policies, procedures, and incident reports.

This comprehensive insight allows us to create training scenarios that resonate with your team’s experiences.

Our training packages are not limited by what you see in the proposal or on the website. We will customise the training content and structure to meet your needs. Whether it is developing new modules, refining existing topics, or adjusting the timing to suit your schedule, our approach is far from one-size-fits-all.

Our commitment extends beyond the training sessions as we aspire to build a lasting partnership with your organisation, providing ongoing support and adapting our methods as your needs evolve. This collaborative journey is aimed at enhancing your organisation’s capabilities, fostering a culture of learning, and ultimately creating a safer and more productive workplace.


Your Training Journey

6 Step Approach


Enquire About Training & Receive Proposal


Review and Approve Detailed Proposal


Training Outcome Meetings and Policy Review






Full Evaluation and Training Feedback Reported

Training Structure

Resolution Education’s training programs and framework have four key differentiators:


Underpinning the training is the Resolution Education framework, A.D.P. (Awareness, De-escalation, Protection), which is easily scaled to accommodate multiple roles, participants and a range of delivery methods depending on the needs of the organisation.


A comprehensive understanding of organisational requirements, from a legal and Workplace Health and Safety perspective, guarantees that training is appropriately adapted to fit the context of an organisation’s specific environment and policies.


Developing de-escalation techniques that are useful and relevant to the situations employees encounter ensures they have a deep understanding of the knowledge and skills required to operate in their specific work environment safely.


Integrating theory and practice through role-playing scenarios enables employees to recognise their current capabilities and enhance their confidence when dealing with escalated individuals.

De-escalation & OVA Training

Resolution Education has a highly professional team with over 25 years of experience in adult training and education, specialising in de-escalation, OVA and dealing with difficult people.

At Resolution Education, we believe in a hands-on approach to training that is interactive and empowering to all attendees. We teach practical tools and techniques in de-escalation strategies that have been tried and tested in real-life situations.

A.D.P. Framework for De-escalation

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Recent Trainee Reviews

Customise Your Training Now

To enrol or find out more information please call 0800 895 201 or click the button below.

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