De-Escalation & OVA Training

De-escalation & Occupational Violence & Aggression Training New Zealand

Incidents of occupational violence and aggression (OVA) are increasing. To address this need, Resolution Education provide De-escalation & OVA Training, a specialised program designed to equip your team with necessary skills to handle heightened individuals in the workplace.

Our training course is interactive and provides participants with a comprehensive set of essential skills. Participants will learn how to effectively recognise and respond to hostile and agitated individuals in various situations.

Our primary objective is to empower participants with the confidence and capability to de-escalate tense or threatening circumstances before they become violent, creating an environment conducive to healthy and constructive communication.

Who Will Benefit From
De-escalation Training?

This training is beneficial for employees who frequently interact with difficult, heightened, or angry individuals. Our interactive training package is specifically designed to empower participants to effectively handle such challenging situations.

With a proven track record of training personnel at all levels within various organisations, we understand that the types of encounters can vary greatly depending on each role and industry. That is why our training is based on our A.D.P. Framework and customised to address the unique needs of different organisations. By tailoring the concepts to be relevant and effective, we ensure that every participant receives the utmost value from the training.

Whether you are a front-line employee, a manager, or hold any other position requiring contact with difficult individuals, our De-escalation & OVA Training can provide you with the tools and skills necessary to succeed. Contact us today to discuss your specific training needs and unlock the benefits of this comprehensive program.

Course Overview

  • Duration: Half-Day or Full-Day
  • Delivery: Face-to-Face, Virtual, or e-Learning Packages
  • Location: New Zealand, Australia, and Internationally – at your workplace or at a convenient location of your choice
  • Capacity: Up to 25 people for the day or an additional trainer can be organised
  • What To Wear: Clothes you would normally wear to work

Training Outcomes

By completing this course with the three key modules in the proven A.D.P. Framework, you will:

  • recognise the signs of somebody becoming agitated
  • increase your situational awareness and preparation
  • increase your ability to evaluate a situation to make more informed and appropriate decisions regarding your safety and required next steps
  • develop your confidence in using appropriate de-escalation skills and techniques to handle a situation safely either in the workplace, on the phone or when working remotely
  • control your emotions during an escalating situation
  • use your voice and tone appropriately to help resolve an issue
  • be able to deal with people who are under the influence of drugs or alcohol
  • be able to deal with people with a mental illness
  • learn, through practice, various techniques related to freeing yourself from an aggressor

This training provides a safe environment to discuss various situations, which increases both the understanding of the material presented and confidence in the ability to deal with unexpected conflict and difficult people.

Course Outline

All course outlines are based on the proven A.D.P. Framework and are customised through consultations with you prior to the day of training. This ensures that the needs of the group and individuals participating in the training are addressed, as their safety and increased confidence in dealing with difficult situations is our priority.

The training is divided into three modules AWARENESS, DE-ESCALATION and PROTECTION, each of which deals with important key aspects that are vital in combatting incidences of violent behaviour in the workplace (or when working remotely).

A more detailed De-escalation & OVA Training course outline can be provided by contacting us directly.

You Will Receive

Customise Your Training Now

To enrol or find out more information please call 0800 895 201 or click the button below.

Request a proposal for your training

Please complete the form below to register your interest in running a specially designed training to meet your company needs.

    Select a training option
    De-escalation & OVATrain the TrainerCode BlackPhone De-escalationConflict ResolutionRestraintsPolicy ReviewConference/EventOVA Environmental Assessmente-Learning
    De-escalation & OVA
    e-Learning
    Train the Trainer
    Code Black
    Phone De-escalation
    Conflict Resolution
    Restraints
    Policy Review
    Conference/Event
    OVA Environmental Assessment

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    Contact Us

    Complete the form below and Resolution Education will be in contact within the next 24 hours.





      Hi name

      Thank you for your training enquiry.

      A confirmation email has been sent to with further details.

      If you do not see the email within a few minutes, please check your “junk mail” folder or “spam” folder. We make every effort to ensure your enquiry is addressed within 24 hours, during business hours.

      We look forward to training you and your team very soon.

      TRAINING TEAM @ RESOLUTION EDUCATION
      www.resolutioneducation.co.nz
      Phone: 0800 895 201

      View our services to further understand how Resolution Education can benefit you.​