Conflict Resolution Training
New Zealand

Conflict Resolution Training

Empower your employees with our Conflict Resolution training course, specifically designed for individuals who encounter challenging negotiations and emotionally volatile individuals, or require enhanced communication skills.

Unresolved conflicts in the workplace can incur various costs, including productivity loss, poor work culture, and employee dissatisfaction, among others. This course addresses these challenges head-on, empowering your team with the skills needed to handle conflicts and foster a positive work environment.


Who Will Benefit From
Conflict Resolution Training?

Conflict Resolution training is valuable for any team members who seek to enhance their strategies and tools for effectively managing conflicts. Since everyone approaches conflict differently, empowering your team with improved communication skills will yield noticeable benefits. This training will ensure that the organisational approach to conflict management is cohesive and aligned across all levels.

Course Overview

  • Duration: Customised Half-Day or Full-Day
  • Delivery Options: Face-to-Face or Virtual
  • Location: Australia, New Zealand and Internationally – at your workplace or at a convenient location of your choice
  • Capacity: Up to 25 people
  • What To Wear: Clothes you would normally wear to work

Conflict Resolution Training Outcomes

  • Improve communication, negotiation, and conflict resolution skills
  • Enhance ability to handle emotions in stressful situations
  • Create win/win scenarios in conflict situations
  • Understand the different working profiles of team members
  • Improve active listening skills
  • Approach conflicts with impartiality by considering all perspectives

Course Outline

Because of the nature of your organisation, you may experience different types of conflicts and disputes. Therefore we can customise and create your own course outline based on the principles of conflict resolution skills to improve employee communication. Here are some example topics covered in the program:

  • What is conflict?
  • The cost of conflict in the workplace
  • Understanding different personalities in the workplace (DISC)
  • Different causes of conflict
  • How employees deal with conflict
  • Dealing with emotions in a situation
  • Resolving conflict in the workplace
  • Conflict policies in the workplace
  • Alternative dispute resolutions

A more detailed course outline can be provided by contacting us directly.

You Will Receive

Conflict Resolution vs De-escalation Training

Conflict resolution and de-escalation are related concepts, but they refer to different processes and techniques for managing challenging situations.

Conflict resolution involves addressing the underlying issues and sources of conflict to reach a solution that all parties are satisfied with. This includes getting to know various perspectives, identifying the root cause of issues, and developing sensitivities towards other personalities and approaches in the workplace.

On the other hand, de-escalation focuses on preventing and mitigating tense, aggressive, or potentially violent situations. This involves employing specific communication and behavioural techniques to defuse emotions, reduce stress, and create a more constructive and manageable environment for all involved, whether they are staff, consumers, or bystanders.

At Resolution Education, our Conflict Resolution Training focuses on enhancing the internal relationships within an organisation, e.g. if there is a conflict between two or more staff members. Whereas our De-escalation & OVA Training focuses on reducing tension and violent behaviour directed at employees by external consumers, e.g. if a patient or customer became aggressive towards staff.


Customise Your Training Now

To enrol or find out more information please call 0800 895 201 or click the button below.

Request a proposal for your training

Please complete the form below to register your interest in running a specially designed training to meet your company needs.

    Select a training option
    De-escalation & OVATrain the TrainerCode BlackPhone De-escalationConflict ResolutionRestraintsPolicy ReviewConference/EventOVA Environmental Assessmente-LearningActive Armed OffenderRemote/Offsite Working
    De-escalation & OVA
    Train the Trainer
    Code Black
    Phone De-escalation
    Conflict Resolution
    Policy Review
    OVA Environmental Assessment
    Active Armed Offender
    Remote/Offsite Working
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      Phone: 0800 895 201

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