Train the Trainer
New Zealand

Deliver Your Own De-escalation & OVA Training

Unlock your organisation’s potential with our empowering Train-the-Trainer program. Designed to give employees the confidence and skills to deliver high-quality de-escalation training internally.

A two or three day course delivered to participants on how to effectively manage challenging situations, following our trusted A.D.P. Framework:

  • Awareness
  • De-escalation
  • Protection

Course Overview

  • Duration: 2-3 Full Days
  • Delivering: Face-to-Face
  • Location: New Zealand, Australia, and Internationally – at your workplace or at a convenient location of your choice
  • Capacity: Up to 10 people
  • What To Wear: Clothes you would normally wear to work
  • Certification: 1-year certification to deliver the training (to maintain this certification, there is a 1-day refresher course to attend annually)

Course Outline

  • Gain knowledge, skills, and materials to deliver De-escalation & OVA Training to your organisation
  • Assess and improve the workplace environment to ensure the safety of employees
  • Collaborate in the development of effective policies and procedures for de-escalation, OVA and personal safety within your organisation

Training Outcomes

Our Train-the-Trainer program offers customisable training outcomes designed to meet the specific requirements of your organisation. Here are some example topics covered in the program:

  • Identify signs of hostility and harassment
  • Interpret verbal and visual cues in negative behaviour
  • Understand how to work as a team when dealing with a heightened individual
  • Handle personal emotions in a difficult situation
  • Learn techniques to avoid freezing or becoming overwhelmed
  • Utilise the power of your voice to defuse tense situations
  • Learn strategies for effective communication and active listening
  • Understand proactive measures to prevent escalation
  • Learn intervention techniques that minimise the risk of violence
  • Engage in hands-on sessions and discussions to enhance practical skills

A more detailed training course outline can be provided by contacting us directly.

You Will Receive

Customise Your Training Now

To enrol or find out more information please call 0800 895 201 or click the button below.

Request a proposal for your training

Please complete the form below to register your interest in running a specially designed training to meet your company needs.

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    De-escalation & OVATrain the TrainerCode BlackPhone De-escalationConflict ResolutionRestraintsPolicy ReviewConference/EventOVA Environmental Assessmente-Learning
    De-escalation & OVA
    e-Learning
    Train the Trainer
    Code Black
    Phone De-escalation
    Conflict Resolution
    Restraints
    Policy Review
    Conference/Event
    OVA Environmental Assessment

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    Contact Us

    Complete the form below and Resolution Education will be in contact within the next 24 hours.





      Hi name

      Thank you for your training enquiry.

      A confirmation email has been sent to with further details.

      If you do not see the email within a few minutes, please check your “junk mail” folder or “spam” folder. We make every effort to ensure your enquiry is addressed within 24 hours, during business hours.

      We look forward to training you and your team very soon.

      TRAINING TEAM @ RESOLUTION EDUCATION
      www.resolutioneducation.co.nz
      Phone: 0800 895 201

      View our services to further understand how Resolution Education can benefit you.​