About Us

Resolution Education

Resolution Education has over 25 years of experience in adult training and education, specialising in de-escalation, dealing with difficult behaviour, and occupational violence and aggression (OVA) training. Our training is designed to give your employees a comprehensive toolkit with practical and legal strategies to remain composed and resolve difficult situations in the workplace.

During training, all participants learn how to defuse situations and prioritise de-escalation to minimise physical incidents and where necessary use non-punitive physical intervention techniques. Our training is impactful and hands-on, using role-play scenarios and discussions to learn techniques and cement knowledge.

Our goal is to provide employees with life-long skills, so they have the courage, confidence and capability to de-escalate situations and protect themselves when necessary.

The issue of occupational violence and aggression, encompassing both physical and verbal forms, has evolved into a global problem that affects various occupational groups and industry sectors. Instances of hostility and conflict in the workplace have surged in recent years, emphasising the growing urgency to address these challenges and ensure the safety and well-being of employees. Challenging situations can arise in different settings across all industries, whether through face-to-face interactions, phone or email communications, within office spaces, stores, clinics, waiting areas, during on-site visits, or working in the field.

At Resolution Education, we firmly believe that every employee has the right to feel secure in their workplace and should possess the knowledge and training to effectively manage difficult and potentially dangerous situations. Our A.D.P. training framework is rooted in this belief and caters to personnel at all levels within an organisation, from CEOs to junior staff members. We provide tailored education that is designed to meet the unique requirements and practicalities of your industry and day-to-day operations.

Training Structure

Resolution Education’s training programs and framework have four key differentiators:


Underpinning the training is the Resolution Education framework, A.D.P. (Awareness, De-escalation, Protection), which is easily scaled to accommodate multiple roles, participants and a range of delivery methods depending on the needs of the organisation.


A comprehensive understanding of organisational requirements, from a legal and Workplace Health and Safety perspective, guarantees that training is appropriately adapted to fit the context of an organisation’s specific environment and policies.


Developing de-escalation techniques that are useful and relevant to the situations employees encounter ensures they have a deep understanding of the knowledge and skills required to operate in their specific work environment safely.


Integrating theory and practice through role-playing scenarios enables employees to recognise their current capabilities and enhance their confidence when dealing with escalated individuals.

Customise Your Training Now

To enrol or find out more information please call 0800 895 201 or click the button below.

Request a proposal for your training

Please complete the form below to register your interest in running a specially designed training to meet your company needs.

    Select a training option
    De-escalation & OVATrain the TrainerCode BlackPhone De-escalationConflict ResolutionRestraintsPolicy ReviewConference/EventOVA Environmental Assessmente-LearningActive Armed OffenderRemote/Offsite Working
    De-escalation & OVA
    Train the Trainer
    Code Black
    Phone De-escalation
    Conflict Resolution
    Policy Review
    OVA Environmental Assessment
    Active Armed Offender
    Remote/Offsite Working
    More Information
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    Phone: 0800 895 201

    View our services to further understand how Resolution Education can benefit you.​