e-Learning Packages

Online Learning with Resolution Education

De-escalation and Conflict Resolution to Induction and Onboarding

Resolution Education’s e-Learning Packages allow for independent study of two of the fundamental principles in the A.D.P. Framework – Awareness and De-escalation.

We offer both standard and customised packages in topics ranging from De-escalation and Conflict Resolution to Induction and Onboarding.

The packages are designed to give your employees a comprehensive toolkit with practical and legal strategies that give them the confidence to resolve difficult situations effectively.

Resolution Education has extensive experience in creating impactful and effective e-Learning modules which are in line with company policies and requirements to ensure employees obtain the necessary knowledge and skills to work with confidence.

Who Will Benefit From
e-Learning Packages?

Resolution Education believes that all employees in contact with difficult, aggressive, or angry people will find these interactive training packages extremely relevant and effective.

Our e-Learning can be used in several ways to meet a variety of needs. Whether a company is looking for supporting material to go alongside face-to-face learning, a way to provide flexible learning arrangements in a busy work environment, a training package that is easily scalable to large numbers of employees, or simply a refresher course, Resolution Education can provide and customise training to suit a range of specific requirements.

Course Overview

  • Duration: dependent on the type of training required
  • Delivery: Online
  • Various training packages and modules available
  • Various LMS adaptability 

Training Options

At Resolution Education we understand that staff training needs may vary depending on the organisation; therefore, we provide the choice of four different e-Learning packages:

Option 1: (Text Based with Quizzes) Staff read information and answer questions on that module.

Option 2: (Video Based with Quizzes) Staff watch videos of a Resolution Education Trainer explaining each concept chosen by your team leaders during the initial 30-60-minute meeting (pre-filming stage). There are also a number of quiz questions staff answer after they complete watching the videos.

Option 3: (Adventure-Based Video e-Learning) Staff watch a video and then choose from the given options what they would do in that scenario.

Option 4: Fully tailored e-Learning created through discussion around training needs (multiple modules to choose from).

Depending on the LMS used, the answers and tracking of staff for each module completed can go directly to your HR systems.

A more detailed e-Learning training course outline can be provided by contacting us directly.

Customisation & Training Outcomes

Resolution Education will work alongside your company to establish a training solution fit for your specific requirements. This will include discussing your training needs, looking at your policies and procedures regarding conflict resolution and dealing with aggression, and unpacking previous incident reports with the focus on potential risks and how to minimise them in the future.

We will host a 30-60 minute virtual meeting to discuss the various modules and concepts so that we can determine the best possible outcomes for your company.

You Will Receive

Customise Your Training Now

To enrol or find out more information please call 0800 895 201 or click the button below.

Request a proposal for your training

Please complete the form below to register your interest in running a specially designed training to meet your company needs.

    Select a training option
    De-escalation & OVATrain the TrainerCode BlackPhone De-escalationConflict ResolutionRestraintsPolicy ReviewConference/EventOVA Environmental Assessmente-Learning
    De-escalation & OVA
    e-Learning
    Train the Trainer
    Code Black
    Phone De-escalation
    Conflict Resolution
    Restraints
    Policy Review
    Conference/Event
    OVA Environmental Assessment

    More Information
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    Contact Us

    Complete the form below and Resolution Education will be in contact within the next 24 hours.





      Hi name

      Thank you for your training enquiry.

      A confirmation email has been sent to with further details.

      If you do not see the email within a few minutes, please check your “junk mail” folder or “spam” folder. We make every effort to ensure your enquiry is addressed within 24 hours, during business hours.

      We look forward to training you and your team very soon.

      TRAINING TEAM @ RESOLUTION EDUCATION
      www.resolutioneducation.co.nz
      Phone: 0800 895 201

      View our services to further understand how Resolution Education can benefit you.​