Code Black Training

Impactful, Hands-On Training

Health sector staff are faced with a range of challenging situations and heightened individuals, both in the workplace and the field, which require sound de-escalation skills and a cohesive team response. Resolution Education works closely with health care professionals across different environments such as hospitals, clinics, general and specialist practices, to provide staff with effective approaches and strategies to resolve situations effectively.

The training is customised to ensure client needs are met, and that all guidelines and policies, government or internal, are followed. The training teaches your team how to effectively work together, with practical demonstrations of a range of potential scenarios, so that they are fully equipped and confident to handle difficult situations. Additionally, Resolution Education offers the option to develop complete code black policies, if required.


  • Duration: 1 to 2 days available
  • Delivery: Face-to-Face
  • Location: Australia, New Zealand and Internationally – at your workplace or at a convenient location of your choice
  • Capacity: Up to 20 people for the day or an additional trainer can be organised
  • What To Wear: Clothes you would normally wear to work

Training Outcomes

  • Understand the code black process and policy
  • Learn situational awareness and preparation
  • Learn how to control your own emotions and remain calm during a code black situation
  • Understand the role of all staff in a code black situation
  • Learn how to confidently and safely handle the situation as a team
  • Learn safe restraint techniques, if required


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Customise Your Training Now

To enrol or find out more information please call 0800 895 201 or click the button below.

Request a proposal for your training

Please complete the form below to register your interest in running a specially designed training to meet your company needs.

    Select a training option
    De-escalation & OVATrain the TrainerCode BlackPhone De-escalationConflict ResolutionRestraintsPolicy ReviewConference/EventOVA Environmental Assessmente-LearningActive Armed OffenderRemote/Offsite Working
    De-escalation & OVA
    Train the Trainer
    Code Black
    Phone De-escalation
    Conflict Resolution
    Policy Review
    OVA Environmental Assessment
    Active Armed Offender
    Remote/Offsite Working
    More Information
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    Thank you for your training enquiry.

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    We look forward to training you and your team very soon.

    Phone: 0800 895 201

    View our services to further understand how Resolution Education can benefit you.​