Conflict Resolution Training
Empower your employees including but not limited to managers, leaders, customer service, HR and supervisors with our Conflict Resolution training course, specifically designed for individuals who encounter challenging negotiations and emotionally volatile individuals, or require enhanced communication skills.
Unresolved conflicts in the workplace can incur various costs, including productivity loss, poor work culture, and employee dissatisfaction, among others. This course addresses these challenges head-on, empowering your team with the skills needed to handle conflicts and foster a positive work environment.
Who Will Benefit From
Conflict Resolution Training?
Conflict Resolution training is valuable for any team members who seek to enhance their strategies and tools for effectively managing conflicts. Since everyone approaches conflict differently, empowering your team with improved communication skills will yield noticeable benefits. This training will ensure that the organisational approach to conflict management is cohesive and aligned across all levels.
Conflict resolution training is ideal for staff working in hospitals, especially nurses, churches, government, hospitality, schools and education, emergency services, retail, NDIS, airlines and prisons.
Course Overview
- Duration: Customised Half-Day or Full-Day
- Delivery Options: Face-to-Face or Virtual
- Location: Australia, New Zealand and Internationally – at your workplace or at a convenient location of your choice
- Capacity: Up to 25 people
- What To Wear: Clothes you would normally wear to work
Conflict Resolution Training Outcomes
- Improve communication, negotiation, and conflict resolution skills
- Enhance ability to handle emotions in stressful situations
- Create win/win scenarios in conflict situations
- Understand the different working profiles of team members
- Improve active listening skills
- Approach conflicts with impartiality by considering all perspectives
Course Outline
Because of the nature of your organisation, you may experience different types of conflicts and disputes. Therefore we can customise and create your own course outline based on the principles of conflict resolution skills to improve employee communication. Here are some example topics covered in the program:
- What is conflict?
- The cost of conflict in the workplace
- Understanding different personalities in the workplace (DISC)
- Different causes of conflict
- How employees deal with conflict
- Dealing with emotions in a situation
- Resolving conflict in the workplace
- Conflict policies in the workplace
- Alternative dispute resolutions
A more detailed course outline can be provided by contacting us directly.
You Will Receive
- A comprehensive manual to cement your learning
- An excellent day of fun and interactive training, both theoretical and role-playing
Conflict Resolution vs De-escalation Training
Conflict resolution and de-escalation are related concepts, but they refer to different processes and techniques for managing challenging situations.
Conflict resolution involves addressing the underlying issues and sources of conflict to reach a solution that all parties are satisfied with. This includes getting to know various perspectives, identifying the root cause of issues, and developing sensitivities towards other personalities and approaches in the workplace.
On the other hand, de-escalation focuses on preventing and mitigating tense, aggressive, or potentially violent situations. This involves employing specific communication and behavioural techniques to defuse emotions, reduce stress, and create a more constructive and manageable environment for all involved, whether they are staff, consumers, or bystanders.
At Resolution Education, our workplace conflict resolution training or dispute resolution training focuses on enhancing the internal relationships within an organisation, e.g. if there is a conflict between two or more staff members. Whereas our De-escalation & OVA Training focuses on reducing tension and violent behaviour directed at employees by external consumers, e.g. if a patient or customer became aggressive towards staff.
