Community Services Staff
– De-Escalation, Personal Safety & OVA Training
De-escalation Training for Community Services Staff - New Zealand
Benefits of De-escalation & OVA Training for Community Staff
Our training for community service workers helps reduce the risk of aggression and violent outbursts in the workplace, supporting the safety of both staff and clients in your organisation.
We focus on collaboration within your team, making them more aware of their work environment and the risks around them, and giving them clear steps to de-escalate or respond to difficult behaviour. Our training includes hands-on role-play scenarios specific to the situations that may occur with your staff, in your facility, and in your industry.
We also clarify policies, procedures and legal requirements so employees know how to respond to aggression correctly and without causing further harm. Staff finish the training with practical skills and greater confidence, so they can focus on their important role of helping the community.
De-escalation & OVA Training in Community Services
Resolution Education’s training programs and techniques are based on our core value: that everyone has the right to feel safe at work. People who work in community services are likely to face aggressive situations at some point, whether from the public or from clients, who may be minors, under the effects of drugs or alcohol, or otherwise challenging to support. It’s vital for employees to understand and practise techniques that de-escalate aggression, respond to physical aggression, and keep the organisation and everyone in it safe.
Our training covers what staff need to know to reduce harm, specific to community services and to your organisation. We help community service staff build practical skills and confidence in responding to occupational aggression. Aggression can be physical or verbal, face-to-face, or over the phone or email. Resolution Education delivers practical, role-based training to help protect staff in community services and reduce the likelihood and impact of these incidents.
We’ve trained:
- Advocates
- Case workers
- Community programme coordinators
- Care and protection staff
- Volunteers
- Counsellors
- Crisis intervention workers
- Halfway house supervisors
- Family and whānau support workers
- Reception and front desk staff
- Personal caregivers
- Social workers
- Housing and homelessness outreach workers
- Youth workers
Why Choose Resolution Education for your Community Services Staff
Since A.D.P. builds layers, starting with the basics of safety training and increasing in complexity, all staff members can attain the level of training necessary for their role. Resolution Education also focuses on teams being able to work together and being on the same page when it comes to conflict resolution, so all staff are aware of the role they play in conflict resolution.
With over 30 years of experience, we work with organisations of all sizes in all industries, so we are well placed to train any kind of community services organisation.
Resolution Education has a proven track record in the successful delivery of the following in community services settings:
- De-escalation and OVA Training customised to workplace and remote area requirements
- Personal Safety Training
- Consultation with organisation representatives to ensure fit-for-purpose training programs and supporting materials
- Face-to-face training, and virtual and video-based eLearning
- Delivery of training to a range of different community services staff
- Evaluation report post-training to determine success level (including the use of trainee feedback)
Training Courses for Community Service Workers
- De-escalation and Advanced Tactical Communication Training
- Conflict Resolution Training (for conflict within your team)
- Restrictive Practices Training including restraint
- Active Armed Offender Training
- Phone De-escalation Training
- Train the Trainer (have your organisation’s internal trainers deliver OVA and Restraint Training)
- Customised training for clinical roles (including occupational therapists and allied health professionals) and non-clinical roles (including support workers, security staff, administration, front desk staff and volunteers)
We work with a variety of community service organisations, not limited to the following:
- Aged Care Services
- Child and Family Support Services
- Community Centres
- Community Centres (Youth and Adult)
- Foster Care Services
- Government Subsided Organisations
- Disability Support Providers
- Homelessness Programs and Facilities
- Housing Services
- Remote Community Services
- Roaming Street Services
- Youth Protection Organisations
- Youth Services
- Not-for-Profit Organisations
Customise Your Training Now
To enrol or find out more information please call 0800 895 201 or click the button below.
Our Training & Services
Contact Us
Ground Floor, 26A Hobson Street,
Auckland Central, Auckland 1010