Benefits of De-escalation, Personal Safety & OVA Training with Resolution Education
Resolution Education’s training for government and council workers reduces the risk of violent outbursts from the public and lowers the number of altercations your team may have to face. This enables staff to focus on their primary task: providing an exceptional service to the wider community.
At Resolution Education, we ensure training is hands-on, with multiple role-playing scenarios based on your organisation’s needs, and training designed specifically for your staff and facility (considering internal policies and procedures).
Comprehensive De-escalation & OVA Training for Council & Government Departments
De-escalation Training in Government
Resolution Education has extensive experience in the development and delivery of customised De-escalation and Personal Safety Training within council and government departments. No matter the function or size of the department, we have a training program to fit.
Our goal is to provide council and government employees with lifelong skills, giving them the courage, confidence and capability to de-escalate aggressive situations and protect themselves. Occupational aggression, be it physical or verbal, has become a global problem across industry sectors. Difficult situations can occur in various settings within a working environment. This can be face-to-face, by telephone or email, and can occur in the office, or during onsite visits/in the field. De-escalation skills ensure staff have the necessary toolkit to protect themselves.
Resolution Education’s belief, which underpins our training system, is that every employee has the right to feel safe in the workplace, with the skills to mitigate aggressive situations. We train personnel at all levels, from CEOs to junior staff members. Our training is designed to assist each role and organisational level specifically, with tailored education relevant to and practical for your day-to-day operations.
All trainees learn to reduce incidents before they happen, as well as de-escalate situations and prioritise resolution (minimising risk of physical incidents). Face-to-face sessions are hands-on, with staff role-playing scenarios to best learn techniques in managing volatile situations.
Resolution Education has a proven track record in successful delivery of the following in council and government settings:
- De-escalation and OVA Training
- Personal Safety Training
- Consultation with organisation representatives to ensure fit-for-purpose training programs and supporting materials
- Face-to-face training, or virtual and/or video-based eLearning
- Evaluation reporting including analysis of evaluation pre and post feedback
Training Courses for Government & Council Workers
- De-escalation & OVA
- Conflict Resolution and dealing with difficult people
- Advanced tactical communication training
- Train the Trainer (have your internal trainers deliver De-escalation, OVA and Personal Safety Training)
- Customised Training for the wide range of roles in council and government departments
We work with a variety of government departments and councils, not limited to the following:
- State and Federal Government Departments who deal with the public and/or internal contractors
- A wide range of council departments including compliance, administration, libraries, transport, rangers, remote working teams, parks and recreation, support services, and customer services
